Legal

Privacy Policy

Effective Date: January 1, 2025

DataSaturn Pvt. Ltd. (“DataSaturn”, “we”, “our”, or “us”) is committed to protecting the privacy and personal information of our website visitors, clients, and service users. This Privacy Policy explains how we collect, use, store, and protect your information when you visit datasaturn.com or engage our services.

1. Information We Collect

1.1 Information You Provide Directly

We collect information you voluntarily provide to us, including:

  • Name, company name, and job title
  • Email address, phone number, and mailing address
  • Project requirements, messages, and communications submitted via contact forms or email
  • Payment and billing information (processed securely through payment processors)
  • Login credentials for portals or project management tools

1.2 Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address and approximate geographic location
  • Browser type, version, and operating system
  • Pages visited, referral URLs, and navigation behavior
  • Date, time, and duration of your visit
  • Device type and screen resolution

This information is collected through cookies, log files, and similar technologies as described in our Cookie Policy section below.

1.3 Information from Third Parties

We may receive information about you from third-party sources such as social media platforms, business partners, or referral services, which we combine with information we already hold to improve our services.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to inquiries, provide quotes, and fulfill service agreements.
  • To manage and deliver projects, including communicating project updates and delivering files.
  • To process payments and maintain financial records in compliance with Nepal’s tax laws.
  • To improve our website, services, and user experience.
  • To send transactional communications (invoices, project updates, support responses).
  • To send marketing communications, newsletters, or promotional content — only with your consent or where permitted by applicable law. You may opt out at any time.
  • To comply with legal and regulatory obligations under the laws of Nepal.
  • To detect, investigate, and prevent fraudulent transactions or abuse.

3. Legal Basis for Processing

We process your personal information based on the following legal grounds:

  • Contract Performance: Processing necessary to fulfill a service agreement or take pre-contractual steps.
  • Legitimate Interests: Processing for our legitimate business interests, such as improving services or preventing fraud.
  • Legal Obligation: Where required to comply with Nepalese law, including tax and corporate regulations.
  • Consent: Where you have given explicit consent, such as for marketing communications.

4. Sharing of Information

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, including:

  • Hosting and cloud infrastructure providers
  • Payment gateways (eSewa, Khalti, bank transfers, or international processors)
  • Project management and communication tools
  • Email service providers and marketing platforms

These third parties are contractually obligated to protect your information and use it only for the purposes for which it was shared.

4.2 White-Label Clients

If you are a client of an agency or business that resells DataSaturn’s services under a white-label arrangement, your project information is shared with that business entity. DataSaturn operates as a sub-processor in such arrangements.

4.3 Legal Disclosures

We may disclose your information if required to do so by law, court order, or government authority under the laws of Nepal, or when we believe disclosure is necessary to protect our rights, prevent fraud, or ensure the safety of any individual.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. You will be notified of any such change via email and/or a prominent notice on our website.

5. Data Retention

We retain your personal information for as long as is necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable law. Specifically:

  • Client and project records are retained for a minimum of 5 years in compliance with Nepal’s commercial and tax laws.
  • Website analytics data is retained for up to 26 months.
  • Marketing contact information is retained until you unsubscribe or request deletion.

When data is no longer needed, it is securely deleted or anonymized.

6. Cookies and Tracking Technologies

6.1 What Are Cookies

Cookies are small text files stored on your device when you visit a website. We use cookies to enhance your browsing experience and analyze website traffic.

6.2 Types of Cookies We Use

  • Essential Cookies: Necessary for the website to function properly.
  • Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
  • Preference Cookies: Remember your settings and preferences for future visits.
  • Marketing Cookies: Used to deliver relevant advertisements (only with your consent).

6.3 Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, destruction, or alteration. These measures include:

  • SSL/TLS encryption for data transmission
  • Secure server infrastructure with access controls
  • Regular security assessments and updates
  • Restricted access to personal data on a need-to-know basis

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

8. International Data Transfers

DataSaturn is based in Nepal and primarily processes data within Nepal. However, some of our service providers may be located in other countries. When personal data is transferred internationally, we ensure appropriate safeguards are in place in accordance with applicable privacy laws.

9. Your Rights

Subject to applicable Nepalese law, you may have the following rights regarding your personal data:

  • Right to Access: Request a copy of the personal information we hold about you.
  • Right to Rectification: Request correction of inaccurate or incomplete data.
  • Right to Erasure: Request deletion of your personal data where there is no compelling reason for its continued processing.
  • Right to Restriction: Request that we restrict the processing of your data in certain circumstances.
  • Right to Object: Object to the processing of your personal data for direct marketing purposes.
  • Right to Data Portability: Request transfer of your data in a machine-readable format.

To exercise any of these rights, please contact us at legal@datasaturn.com. We will respond to your request within 30 days.

10. Children’s Privacy

Our website and services are not directed to children under the age of 16. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

11. Links to Third-Party Websites

Our website may contain links to third-party websites. These sites have their own privacy policies, and we do not accept responsibility or liability for their practices. We encourage you to review the privacy policy of any website you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. The updated policy will be posted on datasaturn.com with a revised effective date. We encourage you to review this policy periodically. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact our Privacy Officer:

We take privacy concerns seriously and will respond to your inquiry promptly.